Spare Part Orders
Returned Material Authorization (RMA)
Opacity Filter Recertification
When submitting purchase orders, requests for spare parts quote, or requesting a RMA for instrument repair or opacity filter re-certification, our Customer Service department is here to help. You can reach out to any of the contacts below and our team will be happy to help you. The Customer Service team is available from 7:30 AM until 5:00 PM (MST).
Email: [email protected] (preferred method for POs & RFQs)
Phone: 800-934-2319
Fax: 303-799-1409
Email: Service Request Email (preferred method for Opacity Filter Recertification)
Phone: 303-792-3300 (x4327)
New Instrument
Spare Instrument
System Quotes
Our sales team is always happy to discuss your specific needs to plan how TML can best help you reach your goals. With our internal team and our Regional Sales Managers available, you will get a comprehensive answer when you need it. You can locate your Regional Sales Manager or representative by visiting:
Worldwide Sales Representative maps
Email: [email protected]
Phone: 800-422-1499
Fax: 303-799-1409
Call Center
Technical Support
Our technical support team has some of the most experienced people in the business. In addition to all of your troubleshooting needs, they can also help provide suggestions with part numbers and general maintenance from 7:00 AM until 5:00 PM (MST) for instruments, systems and hardware issues. After hours, a professional answering service will direct your call to our staff with a guaranteed four-hour response time for our Hardware & Software Maintenance Agreement customers. Equipment users without a Maintenance Agreement will benefit from the same four-hour response time but will be charged a fee for the service.
Phone: 800-846-6062 (option 2)
Onsite Services & Training
Preventive Maintenance
Emergency Onsite Repairs
Annual Maintenance Contracts
COMS Clear Stack Calibration
QA Audits (CGA, Linearity, Opacity)
Ultraflow 150 Linearization Curves
Lighthawk 360 PM Test Curves
Certifications, Recertifications (RATA)
7-Day Drift Test Assistance
Instrument Startup Assistance
Equipment Upgrades
Systems Engineering
TML offers cost effective instrument preventive maintenance visits and services that will meet your scheduling needs. We can visit daily, weekly, monthly, quarterly, semi-annual or annual; just let us know what you want us to work on and we will send a highly trained field service engineer. We can also perform your quality assurance tests during the same visit and assess your spare parts inventory. TML has been performing these services for more than 50 years with the most highly trained team in the industry. Our team also maintains all the safety training needed and background checks required to access your site quickly.
Email: Service Request Email
Phone: 303-792-3300 (x4327)
Software Call Center Technical Support
Software Maintenance & Services
Software Upgrades
RegPerfect Training
Our factory-trained and field experienced Call Center technicians answer calls directly from 8:00 AM until 5:00 PM (MST) for RegPerfect software, data acquisition and controller related questions. After hours, a professional answering service will direct your call to our staff with a guaranteed three-hour response time for our Software Maintenance Agreement customers. RegPerfect software and controller users without a Maintenance Agreement will benefit from the same three-hour response time but will be charged a fee for the service. Don't forget gem level software maintenance agreement contracts receive no charge RegPerfect software upgrades and are entitled to all new features and updates.
Operating Permits
P60/63 Reports
P75 EDR Reports
Training
TML offers operating permit reviews, RegPerfect data assessment and report generation. We will assess your CEMS data daily, weekly, monthly, quarterly, semi-annual or annual; just let us know what you want us to work on and we will assign a highly trained regulatory specialist. We can also perform your CEMS audits to assess your compliance standing. TML has been performing these services for more than 50 years with the most highly trained team in the industry.
Email:[email protected]
Phone: 800-846-6062 (option 2)
